Return, Refund & Exchange Policy

Return Policy

Products purchased from the platform enjoy (7) days Return Policy which is also subject to company conditions. This option is available in your account order section.

Any product, purchased from the platform, can be returned to the company within (7) days of delivery of the same to user by placing a return order request by logging in the platform.

Any product purchased from the platform can be returned to the company only if the product supplied by the company is damaged, defective or the product received is different from the product that was ordered. If buyer doesn’t possess the proof as necessitated and required by the company then the return for such order will not be entertained and company is not liable for any sort of responsibility.

The user shall ensure that he/she does not accept the delivery of any product whose original packaging is damaged or tampered in any manner.

In the event if user, on removing the packaging of the product, finds the product is damaged and/or defective and/or is different from the product that was ordered, user shall immediately intimate the company’s customer care centre about such damage and/or defect and/ or difference and the company shall arrange for the replacement of the product or refund of price of the product along with shipping charges, if any, collected by the company in the unlikely event of the company being unable to replace the damaged and/or defective product. For any refund or exchange / replacement of product the relevant provisions of refund and exchange shall apply as given herein.

In case of cancellation (Return / Replacement) of order after delivery of the product to user, the company will arrange pick up of the product to be returned. User will assist and cooperate fully to return the product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to user along with the product being returned. At the time of pickup the user will be provided with acknowledgement of pick up by the company’s logistics partner. User should retain the said acknowledgment and quote or produce the same in all his/her future communications with the company in this regard.

All free gifts, in original packing as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the product with which the free gift(s) is/are given.

Once an order is delivered it can be returned/replaced in case of any defect/damage in transit. The company will try to set right such issues by contacting the logistic partner but won’t be responsible for such incidents

The user will be bound by the return policy of the company and shall not hold the company liable for any loss that she/ he may incur due to cancellation of the order

In case of return of the products delivered vide third party shipment service and as per their terms and conditions.

Returns of products is approved only when if it satisfies the return policy of the company and company’s conditions.

The products once accepted by the user on delivery, the company shall not be responsible for any breakage of the products and the user shall not be eligible to make such claims.

In case of return of the products, the money shall be refunded to the users account depending on the mode of payment selected by the user while purchasing the product. It is expressly provided that the company shall not refund any amount in cash.

 

REFUND POLICY

Any cancellation/return/replacement in accordance with above terms qualifies for payment reversal.

All eligible refunds against cancellation of orders by user before delivery of product to user will be subject to deduction of 2% plus applicable taxes (Two Per cent (2% plus applicable taxes) of the product price already paid (Transaction value) as banking and transaction charges, shipment charges and balance amount would be processed for refund to the user. User understands and agrees to such deduction by putting cancellation request for any order before delivery of product.

Any eligible refund will be initiated by the company for credit into the same account from where the payment was made by user, within Fifteen (15) working days of receipt of Request for Cancellation of Order, in case of cancellation before delivery of the Products, or within 15 (Fifteen) working days after the company’s logistics partner picks up the product(s) from the users place, in case of Cancellation or Return of Order after delivery of the product(s). However, it will be credited to users bank /credit card/debit card account within such time as taken by banking channels to process refund transaction. The company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the user.

All refunds will be made out through crediting the account from which the payments were made.

Interest Fee Reversal - In case of cancellation of any transaction due to any reason, whatsoever, and if there is any EMI Facility availed by user in that particular transaction then Interest fee debited to users card account shall be reversed in accordance with the terms of the respective bank and user shall have to contact its card issuing bank directly. The company recommends that user should inform the card issuing bank for the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card issuing bank. The company shall not be responsible for any delay or issues relating to refund of Interest by respective bank.

The aforesaid terms and conditions in respect to refund by the company shall be referred to "Refund Policy."

All eligible refunds for Pay on Delivery transactions will be processed within 15 days by online transfers to the user’s account as registered on the platform only after the product(s) is /are collected from the users place with all its accessories, freebies and original packing materials and reached the company

The company shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and user’s credit/ debit/ cash card charged

EXCHANGE POLICY

Products purchased from the platform enjoy (7) days Exchange / Replacement Policy which is also subject to company conditions.

In case the product is found having certain defect(s) immediately after delivery of the same, user can request for exchange/ replacement of the product any time after delivery of the product but not later than five (7) days from the date of delivery of the product, by placing Exchange/ Replacement request on the platform. In case any free item delivered to user is found defective in such case, the company is not liable for defection.

Exchange will not be considered in any small differences such as slight colour variation (due to photographic effects) in the products. When the product is totally different and or damaged and the company agrees for exchange of the product, then only the exchange of the product will be initiated.

In case user decides to get replacement of the product due to certain defect in the product, then the company will arrange pick up of the product to be exchanged/ replaced. However, user agrees to assist and cooperate to return the product with all its accessories, freebies, original packing materials and such declaration duly signed by user as may be suggested by a request on the platform for return/replacement. If the replacement/refund is possible according to the company terms and conditions, only then the company initiates the replacement/refund.

In case of any defect arising after delivery of the product as the case may be, such defects will be serviced by the respective manufacturer/brand/company in accordance with respective manufacturers/company’s warranty terms.

In case user opts for replacement of the product due to any defect at the time of delivery, user will have to ensure that the product is returned unused, undamaged and saleable condition including all accessories and manuals. There should be no signs of external damage on the packaging, including the original carton.

It is expressly provided that if any products are not available with the company for an exchange, the money shall be refunded to the user in accordance with the Refund Policy of the company as set out herein.

The aforesaid terms and conditions in respect to exchange/replacement by the company shall be referred to "Exchange Policy".