Cancellation Policy

Pay-on-Delivery (COD) Order Cancellations

If you want to cancel the order, you may do so by placing a request on our platform or when our executive calls you up for the order verification.

Once an order is delivered it can be returned/replaced in case of any defect/damage in transit. The company will try to set right such issues by contacting the logistic partner but won’t be responsible for such incidents.

All eligible refunds for Pay on Delivery transactions will be processed within 15 days by online transfers to the user’s account as registered on the platform only after the product(s) is /are collected from the users place with all its accessories, freebies and original packing materials and reached the company.

The user will be bound by the return policy of the company and shall not hold the company liable for any loss that she/ he may incur due to cancellation of the order.

CANCELLATION OF ORDER BEFORE DISPATCH OF PRODUCTS BY THE COMPANY

The company hereby informs user that users receipt of an electronic or other form of order confirmation does not signify the company’s acceptance of users order, nor does it constitute confirmation of the company’s offer to sell. The company reserves the right at any time after receipt of users order to accept or decline users order for any reason. The company further reserves the right any time after receipt of users order, after prior notice to user through email or sms, to supply less than the quantity user ordered of any item. Users order will be deemed accepted by the company upon shipment of products or performance of services that user have ordered as indicated by the company’s platform. Title to goods and all risk of loss passes to user upon delivery to the common carrier company holds the all risks and liability. The company may require additional verifications or information before accepting any order.

The company shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and user’s credit/ debit/ cash card charged.

User shall be entitled to cancel an order of any Product, booked on the platform, using the ”cancel Order" option, by logging a request in the platform, if it satisfies the company’s conditions.

"Cancel order" can be placed any time after booking of order but before status of order changes into "Handed over to courier" on the platform. No cancellation of orders will be entertained during the shipment/transit of the ordered goods.

 Refund Policy

REFUND POLICY

Any cancellation/return/replacement in accordance with above terms qualifies for payment reversal.

All eligible refunds against cancellation of orders by user before delivery of product to user will be subject to deduction of 2% plus applicable taxes (Two Per cent (2% plus applicable taxes) of the product price already paid (Transaction value) as banking and transaction charges, shipment charges and balance amount would be processed for refund to the user. User understands and agrees to such deduction by putting cancellation request for any order before delivery of product.

Any eligible refund will be initiated by the company for credit into the same account from where the payment was made by user, within Fifteen (15) working days of receipt of Request for Cancellation of Order, in case of cancellation before delivery of the Products, or within 15 (Fifteen) working days after the company’s logistics partner picks up the product(s) from the users place, in case of Cancellation or Return of Order after delivery of the product(s). However, it will be credited to users bank /credit card/debit card account within such time as taken by banking channels to process refund transaction. The company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the user.

All refunds will be made out through crediting the account from which the payments were made.

Interest Fee Reversal - In case of cancellation of any transaction due to any reason, whatsoever, and if there is any EMI Facility availed by user in that particular transaction then Interest fee debited to users card account shall be reversed in accordance with the terms of the respective bank and user shall have to contact its card issuing bank directly. The company recommends that user should inform the card issuing bank for the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card issuing bank. The company shall not be responsible for any delay or issues relating to refund of Interest by respective bank.

The aforesaid terms and conditions in respect to refund by the company shall be referred to "Refund Policy."

All eligible refunds for Pay on Delivery transactions will be processed within 15 days by online transfers to the user’s account as registered on the platform only after the product(s) is /are collected from the users place with all its accessories, freebies and original packing materials and reached the company

The company shall have the right to refuse or cancel any orders placed for products listed at an incorrect price, rebate or refund, or containing any other incorrect information or typographical errors. The company shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and user’s credit/ debit/ cash card charged